ARTICLE 1 PARTIES
1.1-SELLER
Title: Ladiva Clothing Industry Trade Limited Company
MERSIS: 060708993720001
Telephone: +90 552 789 90 90
E-mail address: support@ladiva-official.com
1.2-BUYER
Name/Surname/Title:
address:
Telephone:
E-mail address:
ARTICLE 2 SUBJECT
The subject of this contract is in accordance with the provisions of the Law on Consumer Protection No. 6502, regarding the sale and delivery of the product(s) that the CUSTOMER has ordered electronically from the website www.ladiva-official.com and whose code, name, quantity and sales price are specified in Article 3.1. is to determine the rights and obligations of the parties.
ARTICLE 3 DETERMINATION OF ISSUES RELATING TO THE PRODUCT, PAYMENT AND DELIVERY SUBJECT TO THE CONTRACT
3.1-PRODUCTS
The basic features of the goods or services are available at www.ladiva-official.com.
The prices listed and announced on the site are the sales price. Declared prices and promises are valid until updated or changed. Prices announced periodically are valid until the end of the specified period.
All taxes of the goods or services subject to the Contract are included in the sales price.
3.2- DELIVERY METHOD AND PLAN
Delivery address:
Delivery Person:
Billing Information:
Product shipments will begin within 2 business days at the latest after the product is supplied by Ladiva Giyim Sanayi Ticaret Limited Şirketi. Shipping is free for orders over 150 TL. For orders under 150 TL, the shipping fee, which is the product shipping cost, will be paid by the BUYER.
3.3 DELAY INTEREST
Since the payment will be made in cash or by credit card, no late payment interest will be applied by the SELLER.
ARTICLE 4 GENERAL PROVISIONS
4.1) BUYER declares that he/she has read and informed the preliminary information regarding the basic characteristics of the product subject to the contract, sales price and payment method and delivery on the website www.ladiva-official.com and has given the necessary confirmation electronically. BUYER; By confirming this Preliminary Information electronically, the SELLER confirms that it has obtained the correct and complete address, basic features of the ordered products, the price of the products including taxes, payment and delivery information that must be given to the BUYER by the SELLER, before the conclusion of distance contracts.
4.2) The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated within the period explained in the preliminary information on the website, depending on the distance of the BUYER's residence for each product, provided that it does not exceed the legal 30-day period.
4.3) The SELLER cannot be held responsible for the ordered product not being delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.
4.4) The SELLER is responsible for delivering the product subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
4.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining his express approval before the contractual performance obligation expires.
4.6) If the SELLER cannot fulfill its contractual obligations in case it becomes impossible to fulfill the product or service subject to the order, it shall notify the consumer of this situation before the contractual performance obligation expires and return the total price to the BUYER within 10 business days.
4.7) For the delivery of the product, this Preliminary Information Form must be confirmed electronically. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be free from the obligation to deliver the product.
4.8) After the delivery of the product, if the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, the BUYER will keep the product for 3 days, provided that it has been delivered to him. must return it to the SELLER within In this case, shipping costs belong to the BUYER.
4.9) If the SELLER cannot deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation or interruption of transportation, he/she is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of his rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be paid in cash and in lump sum within 10 days. For payments made by the BUYER by credit card, the product amount will be returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER's accounts after the return to the bank is entirely related to the bank transaction process, the BUYER understands that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected in the BUYER's account by the bank. already accepts it.
ARTICLE 5 PAYMENT REFUND PROCEDURE
In cases where the CUSTOMER exercises its right of withdrawal, or in cases where the product subject to the order cannot be supplied for various reasons, or in cases where a refund is decided to the CUSTOMER by the decisions of the arbitration committee, the SELLER will refund the entire amount collected to the credit card on which the collection was made, within 14 days at once. The bank refunds the payment to the CUSTOMER's credit cards in the same number of installments as the number of installments in which the CUSTOMER purchased the product. If the refund date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card every month and the CUSTOMER will receive the installments he paid before the return for another month equal to the number of installments he paid before the return, after the installments of the sale are completed, and will be deducted from his current debts.
In case of returning purchased products; The SELLER will refund the entire amount collected at once to the credit card from which the collection was made. The bank refunds the payment to the CUSTOMER's credit cards in the same number of installments as the number of installments in which the CUSTOMER purchased the product. If the refund date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card every month and the CUSTOMER will receive the installments he paid before the return for another month equal to the number of installments he paid before the return, after the installments of the sale are completed, and will be deducted from his current debts.
CUSTOMER acknowledges and undertakes that he has read and accepted this procedure.
ARTICLE 6 RIGHT OF WITHDRAWAL
BUYER; In distance contracts for the sale of goods, the right to withdraw from the contract can be exercised by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to itself or to the person/organization at the address indicated, without assuming any legal or criminal liability and without giving any justification. In distance contracts for service provision, this period starts on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the approval of the consumer before the right of withdrawal expires. Expenses arising from the exercise of the right of withdrawal belong to the SELLER. In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax or e-mail within 14 days and the product must not have been used within the framework of the provisions of Article 5-e. If this right is exercised,
a) The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.)
b) The petition specified while exercising the right of withdrawal,
c) The products to be returned must be delivered complete and undamaged, together with their box, packaging and standard accessories, if any.
d) The SELLER is obliged to return the total price and the documents that put the buyer into debt to the BUYER within a period of 10 days at the latest after receiving the notice of withdrawal, and to receive the goods back within 20 days.
e) If there is a decrease in the value of the goods or a return becomes impossible due to a reason arising from the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. Personalized measurements and products cannot be returned by the SELLER. Products such as earrings etc. that require hygiene cannot be returned by the SELLER. The products for which the right of withdrawal is to be exercised must be unused. Technological products whose packages have been opened only once cannot be returned by the SELLER.
f) If the amount of the Shopping voucher issued by the SELLER falls below the amount of the Shopping voucher issued by the SELLER due to the exercise of the right of withdrawal, the amount of the Shopping voucher used within the scope of the campaign will be cancelled.
ARTICLE 7 COMPETENT COURT
In the implementation of this contract, the Consumer Arbitration Committees and the BUYER up to the value declared by the Ministry of Industry and Trade.
SALES:
Ladiva Giyim Sanayi Ticaret Limited Şirketi
BUYER:
DATA:
